Shipment & Delivery

• Our customer care staff will handle your order as soon as it is received (typically within 24 hours) and send you an email with a confirmation of your order.
• Depending on their availability, the order confirmation document will include the approximate shipping date for each item in your purchase.
• We provide next (working) day shipping for in-stock items starting on the day you received an order confirmation from us.
• It is very likely that the order confirmation will not provide an estimated shipping date for non-stocked or out-of-stock items. In this situation, our open orderbook updates, which are sent out via email twice a week, will keep you updated about their individual expected shipment dates.
• Please remember to factor in the fact that shipping could take a few days, depending on where you are located and the shipping method you choose.
• Email us at [email protected] if you'd like to get in touch with our customer support team.

• Send an email to the Customer Service Team at [email protected] if you accidentally choose Complete delivery instead of Partial delivery when placing an order. Your order will be modified, and they'll give you a confirmation.
• Complete delivery: We send you everything from your order at once after waiting till we have it all in stock.
• Partial delivery: Any parts of it that are currently in stock will be sent out right away. When we get the remaining items, you will then receive a different delivery.

Order tracking is simple on your account. Click on this link: My Shipments. There will be a column with your tracking URLs.

Please get in touch with our customer service team ([email protected]) if the tracking link doesn't work and you want to track your order.

• Please contact our Customer Service Team ([email protected]) if you have placed an order with us and have not received an order confirmation email within 24 hours.
• Please allow up to 5 working days for non-stocked or out-of-stock items if you have placed an order with us but have not yet received an estimated shipping date. This is because we need that time to get the lead time from our suppliers.
• Please check the tracking link that we have supplied you if you have placed an order and think that your shipment has been delayed. This could take up to 7–10 working days, depending on your location and the chosen shipping option.
• If you wish to contact our Customer Service Team, please email us at [email protected].